Admin Dashboard & Account Management Guide

Admin Dashboard & Account Management Guide

This comprehensive guide will help you navigate the admin dashboard, manage your credits, view billing information, and upgrade your subscription plan.

Accessing the Admin Dashboard

Login Process

1. Navigate to Login Page

   • Click the "Sign In" button in the top navigation bar
   • Or visit directly: /auth/login

2. Sign In Options

   • Google Account: Click the Google sign-in button for quick access
   • Email & Password: Enter your credentials (if enabled)

3. After Login

   • You'll be automatically redirected to the Admin Dashboard at /admin/dashboard
   • First-time users will see a welcome screen

Dashboard Overview

The admin dashboard () serves as your control center, displaying:

• Account Summary: Current subscription plan and status
• Quick Stats: Usage metrics and activity overview
• Recent Activity: Your latest music generations and actions
• Quick Actions: Shortcuts to common tasks

Managing Your Credits

Viewing Credit Balance

Navigate to Settings → Credits () to view your credit information:

Credit Balance Card

• Current Balance: Your available credits displayed prominently
• Credit Type: Shows whether credits are from subscription or event rewards
• Next Refresh: When subscription credits will renew (for Pro/Ultimate users)

Credit Information

Different plans include different credit allocations:

• Free Plan: 5 trial credits (guests) or 10 signup credits (registered, 30 days expiry)
• Pro Plan: 1,650 credits/month (1,500 base + 5 daily refresh)
• Ultimate Plan: Unlimited usage (no credit consumption)

Credit Transaction History

The Credits page displays a detailed transaction log:

Transaction Table Columns

• Date & Time (): When the transaction occurred
• Type (): Transaction category
  • earned - Welcome bonus or event rewards
  • subscription_refresh - Monthly credit renewal
  • consumed - Used for features
  • refunded - Credits returned from cancellations
• Description: Detailed explanation of the transaction
• Amount ( / ): Credits added (+) or deducted (-)
• Remaining: Balance after this transaction
• Expiration: When credits expire (subscription credits expire at billing cycle end)

Filtering and Searching

• Type Filter: Filter by transaction type (All, Earned, Consumed, Refunded, etc.)
• Date Range: Select custom date ranges
• Search: Search by description keywords
• Export: Download transaction history as CSV

Understanding Credit Costs

Each feature has a transparent credit cost:

Note: Ultimate plan users have unlimited access to all features without credit consumption.

Billing & Subscription Management

Viewing Billing Information

Navigate to Settings → Billing () to manage your subscription:

Current Plan Card

Displays your active subscription details:

• Plan Name: Free / Pro / Ultimate
• Billing Cycle (): Monthly or Annual
• Status: Active, Canceled, Trial, Past Due
• Next Billing Date: When your next payment is due
• Amount: Subscription cost per cycle

Payment Method

• Card Information: Last 4 digits of your payment card
• Expiration: Card expiry date
• Update Button: Change payment method
• Remove Button: Delete saved payment method

Billing History

View all past invoices and payments:

• Invoice Date: Transaction date
• Description: What was paid for
• Amount: Payment total
• Status ( / ): Paid, Failed, Pending, Refunded
• Download (): Get PDF invoice

Managing Your Subscription

Customer Portal Access

Click Manage Subscription () to open the Stripe Customer Portal where you can:

1. Update Payment Method

   • Add new card
   • Remove old cards
   • Set default payment method

2. Update Billing Information

   • Change billing address
   • Update tax information
   • Modify company details

3. View Invoice History

   • Download past invoices
   • View payment receipts
   • Check payment status

4. Manage Subscription

   • Cancel subscription
   • Pause subscription
   • Reactivate canceled subscription

Cancellation Policy

When you cancel your subscription:

• Access Continues: You keep access until the end of the current billing period
• Credits Remain: Unused subscription credits are available until period end
• Auto-Renewal Off: No further charges will occur
• Reactivate Anytime: Can resume subscription at any time

To cancel:

1. Go to Settings → Billing
2. Click "Manage Subscription"
3. In the Customer Portal, select "Cancel Subscription"
4. Choose cancellation reason (optional)
5. Confirm cancellation

Upgrading Your Subscription

Available Plans

Choose the plan that fits your needs:

Free Plan

• Cost: $0/month
• Credits: 5 trial credits (guests) or 10 signup credits (registered, 30 days expiry)
• Features: All basic features with credit limits
• Downloads: Not supported
• Commercial Use: Not included

Pro Plan

• Cost: $19.9/month or $199/year (save ~17%)
• Credits: 1,650 credits/month (1,500 base + 5 daily refresh)
• Features: All features with generous limits
• Downloads: MP3 downloads (credit-based)
• Priority Support: Priority email support
• Commercial Use: Included

Ultimate Plan

• Cost: $59.9/month or $599/year (save ~17%)
• Credits: Unlimited (no credit consumption)
• Features: Everything unlimited
• Downloads: Unlimited MP3 and WAV downloads
• Priority Support: Dedicated priority support
• Commercial Use: Full commercial rights
• Advanced Features: Early access to new features

How to Upgrade

Method 1: From Pricing Page

1. Navigate to Pricing section on the homepage
2. Click Upgrade or Get Started on your desired plan
3. Review plan features
4. Click Continue to Payment
5. Complete Stripe checkout
6. Subscription activates immediately

Method 2: From Settings

1. Go to Settings → Billing
2. Click Upgrade Plan button
3. Select desired plan and billing cycle
4. Complete payment
5. Instant activation

Method 3: From Upgrade Prompts

When you encounter a premium feature:

1. Click the upgrade prompt
2. You'll be directed to the pricing page
3. Select your plan
4. Complete checkout

Upgrade Benefits

When you upgrade, you immediately get:

• Instant Access: All plan features activate right away
• Credit Top-Up: Monthly credits added to your account
• No Prorating: Start fresh with full benefits
• Billing Cycle Starts: Your renewal date begins from upgrade day

Switching Between Plans

Upgrading to a Higher Tier

• Immediate Activation: New features available instantly
• Credit Adjustment: New monthly credit allocation applies
• Billing Date: New cycle starts from upgrade date
• Previous Payments: No refund for unused time on lower plan

Downgrading to a Lower Tier

• End of Period: Downgrade takes effect at current period end
• Access Maintained: Keep current plan benefits until then
• Credit Handling: Subscription credits removed at downgrade

To downgrade:

1. Cancel current subscription
2. Wait until period ends
3. Subscribe to lower-tier plan
4. Or use Customer Portal to switch plans

Frequently Asked Questions (FAQs)

Account & Access

Q: I forgot my password. How do I reset it?

A: Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox. The link expires in 1 hour.

Q: Can I change my email address?

A: Yes, go to Settings → Profile → Update Email. You'll need to verify the new email address.

Q: How do I delete my account?

A: Contact support at [email protected]. Note that account deletion is permanent and cannot be undone. All data, credits, and music will be deleted.

Credits & Usage

Q: Do my credits expire?

A: Yes, all credits expire at the end of each billing cycle. Unused credits don't roll over to the next month.

Q: What happens to my credits if I cancel?

A: Subscription credits remain usable until the end of your current billing period. After the period ends, credits will expire.

Q: Do Ultimate users consume credits?

A: No, Ultimate plan users have unlimited access to all features without any credit deduction.

Billing & Payments

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through Stripe. Some regions also support digital wallets.

Q: Is my payment information secure?

A: Yes, all payments are processed through Stripe, a PCI-compliant payment processor. We never store your full credit card details on our servers.

Q: Can I get an invoice for my subscription?

A: Yes, invoices are automatically generated for each payment. Access them via Settings → Billing → Billing History, or through the Customer Portal.

Q: What happens if my payment fails?

A: We'll retry the payment automatically over 7 days. You'll receive email notifications. If all retries fail, your subscription will be canceled, but you can reactivate it by updating your payment method.

Q: Can I change from monthly to annual billing?

A: Yes, cancel your current subscription, wait for it to end, then subscribe to the annual plan. Or contact support for immediate switching with prorated credit.

Q: Do you offer refunds?

A: Annual subscriptions can be refunded within 14 days of purchase. Monthly subscriptions are non-refundable but you can cancel anytime.

Subscriptions

Q: What's the difference between Pro and Ultimate?

A:

• Pro: 1,650 credits/month, MP3 downloads, commercial use
• Ultimate: Unlimited credits (no consumption), MP3 and WAV downloads, priority support, early access to features

Q: Can I upgrade/downgrade my plan anytime?

A: Yes, you can upgrade anytime with immediate effect. Downgrades take effect at the end of your current billing period.

Q: Is there a free trial?

A: Registered users receive 5 credits daily that auto-refresh, allowing you to try all features at your own pace without pressure.

Q: What happens when my annual subscription renews?

A: You'll be charged automatically on the renewal date. You'll receive a reminder email 7 days before renewal. Cancel anytime before the renewal date to avoid charges.

Q: Can I pause my subscription?

A: Currently, pausing is not available, but you can cancel and resubscribe anytime.

Features & Downloads

Q: Why can't I download WAV files?

A: WAV downloads are exclusive to Ultimate plan members. Pro and Free users can download MP3 format only.

Q: How many songs can I generate per month?

A: It depends on your credits:

• Free: ~1 song/day with 5 daily credits (5 credits per generation)
• Pro: ~330 songs/month with 1,650 credits
• Ultimate: Unlimited songs

Q: Can I download music I created during my subscription after canceling?

A: Yes, all music you've generated remains in your library forever. However, downloading requires an active subscription or sufficient credits.

Q: What are the music generation limits?

A:

• Generation time: Each generation creates 2 song variations
• Queue limits: Free users - 1 concurrent generation; Pro - 3 concurrent; Ultimate - 5 concurrent
• Storage: Unlimited storage for all generated music

Q: Can I use generated music commercially?

A: Commercial use is included in Pro and Ultimate plans. Free plan usage is for personal, non-commercial purposes only.

Technical Issues

Q: Why is my music generation taking so long?

A: Generation typically takes 1-3 minutes. Delays can occur during high traffic. Check the generation status in your music library. If stuck for >10 minutes, contact support.

Q: The player isn't working. What should I do?

A: Try these steps:

1. Refresh the page
2. Check your browser console for errors
3. Try a different browser
4. Clear cache and cookies
5. Contact support if issue persists

Q: Can I access my account from multiple devices?

A: Yes, you can log in from any device. However, concurrent streaming from multiple devices may be limited.

Q: Why am I seeing "Insufficient Credits" even though I have credits?

A: This can happen if:

• Credits are reserved for pending operations
• System hasn't synced yet (wait 30 seconds and refresh)
• Transaction is being processed If the issue persists, contact support.

Support & Contact

Q: How do I contact support?

A:

• Email: [email protected] (12-hour response for Pro/Ultimate)
• Priority Support: Ultimate users get priority handling
• Response Times: Free users - 48h, Pro users - 12h, Ultimate users - 6h

Q: Where can I report bugs or request features?

A: Email [email protected] with "Bug Report" or "Feature Request" in the subject line. Include detailed steps to reproduce bugs.

Q: Do you have a Discord community?

A: Yes, Ultimate plan members get access to our private Discord server for direct support and community interaction.

Q: How do I stay updated on new features?

A: Subscribe to our newsletter (enabled by default on signup) or follow us on social media for announcements.

Additional Resources

Quick Links

• My Music: /dashboard/music - All generated music
• My Lyrics: /dashboard/lyrics - My lyrics library
• Settings: /settings/profile - Account settings
• Credits: /settings/credits - Credit management
• Billing: /settings/billing - Subscription & invoices
• Pricing: /en/pricing - Plan comparison
• Documentation: /en/docs - All guides

Need More Help?

If you can't find the answer you're looking for:

1. Check Documentation: Browse our complete docs at /en/docs
2. Search FAQs: Use Ctrl+F to search this page
3. Email Support: [email protected]
4. Community: Join our Discord (Ultimate members)

Tips for Best Experience

• Monitor Credits: Check your credit balance regularly to avoid interruptions
• Annual Savings: Save ~17% by choosing annual billing
• Customer Portal: Bookmark the portal for quick subscription management
• Notifications: Enable email notifications for billing updates

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Last updated: October 2025 | Need help? Contact [email protected]